ICS号： 中国标准文献分类号 ： 团 体 标 准 发 布 实 施 发 布 ⡟⢋䓝䄲䇻㛋䊣㦶䊻㩰⼄㬱㬱⧂チⰞ⹽㏎㈷⭨エ᷍⭨エ⼦7)  $ 767,& 㝦㯏⹽⭡⳨㋋㵻㾿ⶕⴟ㹒⺇ⳗ 6HUYLFHFRGHIRUVHZHUSLSHWUHQFKOHVVUHKDELOLWDWLRQ   㩰⼄㬱ネ䂊ネ⥃㦰䐅㾎。 全国团体标准信息平台 I目次 前言.....................................................................................................................................II 引  言....................................................................................................................................III 1范围.......................................................................................................................................1 2规范性引用文件...................................................................................................................1 3术语和定义...........................................................................................................................1 4服务主体要求.......................................................................................................................2 4.1基本要求............................................................................................................................2 4.2企业文化............................................................................................................................2 4.3发展战略............................................................................................................................2 4.4管理体系............................................................................................................................2 5服务能力...............................................................................................................................3 5.1人力资源要求....................................................................................................................3 5.2服务设施设备....................................................................................................................3 5.3服务技术平台....................................................................................................................4 5.4服务环境............................................................................................................................4 5.5资源集成能力....................................................................................................................4 6服务策划...............................................................................................................................5 6.1服务策划输入....................................................................................................................5 6.2服务策划输出....................................................................................................................5 7服务提供过程.......................................................................................................................6 7.1缺陷诊断............................................................................................................................6 7.2非开挖修复施工................................................................................................................7 7.3服务质量控制....................................................................................................................8 7.4安全与应急........................................................................................................................9 7.5环境保护..........................................................................................................................10 7.6成果验收与交付.............................................................................................................10 7.7服务绩效...............................................................................................