1 T/SDBQ 01 -2023 团体 标准 版权服务机构服务水平评级标准 Criteria for rating the level of service of copyright social service organizations 首都版权协会 发布 2023 - 10- 25发布 2023–11–06 实施 全国团体标准信息平台 2 目录 第一部分 版权服务机构服务水平评级标准 ................................ ................................ ................... 8 一、范围 ................................ ................................ ................................ ................................ ...... 8 二、规范性引用文件 ................................ ................................ ................................ .................. 8 1.术语和定义 ................................ ................................ ................................ ...................... 8 2.评价要求 ................................ ................................ ................................ .......................... 9 3.评价主体 ................................ ................................ ................................ ........................ 10 4.评价指标与方法 ................................ ................................ ................................ ............ 11 5.评价等级及符号 ................................ ................................ ................................ ............ 11 6.评价程序 ................................ ................................ ................................ ........................ 12 7.服务指标 ................................ ................................ ................................ ........................ 15 第二部分 附录1：版权服务机构服务规范 ................................ ................................ .................. 18 1.范围 ................................ ................................ ................................ ................................ ........ 18 2.规范性引用文件 ................................ ................................ ................................ .................... 18 3.术语和定义 ................................ ................................ ................................ ............................ 19 4.版权管理体系 ................................ ................................ ................................ ........................ 20 4.1总体要求 ................................ ................................ ................................ ..................... 20 4.2文件工作要求（以 ISO9000质量标准体系为宜） ................................ ............... 20 5.总则 ................................ ................................ ................................ ................................ ........ 20 5.1版权服务应包括： ................................ ................................ ................................ .... 20 5.2文件控制 ................................ ................................ ................................ ..................... 21 5.3服务手册 ................................ ................................ ................................ ..................... 21 5.4外来文件与记录文件 ................................ ................................ ................................ 22 6.管理职责 ................................ ................................ ................................ ................................ 22 6.1管理承诺 ................................ ................................ ................................ ..................... 22 6.2版权服务机构工作方针 ................................ ................................ ............................ 23 6.3策划 ................................ ................................ ................................ ............................. 23 6.4法律和其他要求 ................................ ................................ ................................ ......... 23 6.5职责、权限和沟通 ................................ ................................ ................................ .... 24 6.6机构职责 ................................ .........................