ICS号：03.120.20 中国标准文献分类号：A00 团体标准 T/CSCA120026-2019 “上海品牌”评价认证依据： 隧道运营维护服务规范 “ShanghaiBrand”certificationcriteria: TunnelOperationandMaintenanceServiceSpecification 2019-11-29发布 2019-11-29实施 上海市认证协会 全国团体标准信息平台 II目录 目录................................................................................................................................................................................II 前言...............................................................................................................................................................................IV 引言................................................................................................................................................................................V 1范围....................................................................................................................................................................................1 2规范性引用文件................................................................................................................................................................1 3术语和定义........................................................................................................................................................................1 3.1隧道分类.....................................................................................................................................................................1 3.2城市隧道.....................................................................................................................................................................1 3.3山岭隧道.....................................................................................................................................................................1 3.4水底隧道.....................................................................................................................................................................1 3.5运营维护管理.............................................................................................................................................................1 3.6突发事件管理.............................................................................................................................................................1 3.7全寿命周期管理.........................................................................................................................................................1 3.8大型隧道.....................................................................................................................................................................2 4服务主体要求....................................................................................................................................................................2 4.1资质要求.....................................................................................................................................................................2 4.2企业文化.....................................................................................................................................................................2 4.3商业信誉.....................................................................................................................................................................2 4.4管理体系.....................................................................................................................................................................2 5服务提供保障....................................................................................................................................................................3 5.1服务人员.....................................................................................................................................................................3 5.2服务设施.......................................................................................................................